Thank you for choosing Vjv Cakes. These Terms and Conditions outline the rules and regulations for the use of our services, located at [Insert Website URL if applicable] and apply to all orders placed with Vjv Cakes. By placing an order, you agree to be bound by these terms and conditions.

1. General

- Vjv Cakes provides custom cakes, pastries, and other baked goods. All services provided are subject to availability and at the discretion of Vjv Cakes.

- We reserve the right to amend or update these terms at any time without prior notice. Any changes will be effective immediately upon posting.

2. Orders

- Order Placement: All orders must be placed a minimum of 3 business days in advance for custom cakes and 2 business days for standard cakes. Orders placed less than the required notice period may incur an additional fee or may not be accepted.

- Confirmation: Once an order is placed, a confirmation email will be sent to you. Please review the order details carefully. Any changes must be communicated within 24 hours of receiving the confirmation.

- Custom Orders: For custom cakes, a detailed consultation will be conducted to ensure your specific requirements are met. A design proposal and quote will be provided for your approval.

- Allergens: We offer gluten-free, nut-free, and other dietary options upon request. However, please be advised that our kitchen handles a variety of allergens, and we cannot guarantee a completely allergen-free environment. Customers are responsible for notifying us of any allergies or dietary restrictions when placing their order.

3. Payment

- Deposits: For custom orders, a 50% non-refundable deposit is required at the time of order placement. The balance is due 1 business days before the delivery or pickup date.

- Standard Orders: Payment for standard cakes is due in full at the time of order placement.

- Payment Methods: We accept credit cards, debit cards and online payment platforms. Payments must be made in full before the order is processed.

4. Pricing

- All prices are subject to change without notice. Prices are based on the complexity of the design, ingredients, and size of the cake.

5. Cancellations and Modifications

- Cancellations: Orders canceled more than [insert number of days] business days prior to the pickup or delivery date will be eligible for a partial refund, minus the non-refundable deposit. Orders canceled within [insert number of days] business days of the pickup or delivery date will not be eligible for a refund.

- Modifications: Any changes to your order (e.g., design, size, delivery date) must be requested at least 3 business days in advance on call. We will do our best to accommodate changes but cannot guarantee availability. Additional charges may apply.

6. Delivery and Pickup

- Pickup: Customers may pick up their orders from our designated location at the agreed-upon time. Once the cake leaves our premises, we are not responsible for any damage that may occur during transportation. THIS OPPTION IS NOT AVAILABLE AT THE MOMENT!

- Delivery: Delivery services are available for an additional fee and must be arranged at the time of order placement. Delivery is subject to availability, and we require accurate delivery information. We are not responsible for delays or issues caused by incorrect delivery details provided by the customer.

7. Product Satisfaction

- Presentation: We take great care in the design and presentation of our cakes. However, some variations in color and design may occur due to the handcrafted nature of our products.

- Taste and Quality: If you are unsatisfied with the quality or taste of the cake, please notify us immediately upon pickup or delivery. We will work with you to resolve any issues in accordance with our refund and return policy.

8. Refunds and Returns

- Custom Cakes: Due to the custom nature of our products, all sales are final. We do not offer refunds for custom cakes unless there is a demonstrable issue with the product that is directly related to an error on our part.

- Standard Cakes: If there is an issue with a standard cake, please contact us within 24 hours of receipt, and we will address the concern on a case-by-case basis. Any refunds or credits issued will be at the sole discretion of Vjv Cakes.

9. Liability

- Vjv Cakes is not liable for any allergic reactions or medical conditions that may occur as a result of consuming our products. It is the customer's responsibility to communicate any dietary restrictions or allergies at the time of ordering.

- We are not responsible for any damage that occurs to the cake once it leaves our possession, whether during delivery, transportation, or after pickup by the customer.

10. Intellectual Property

- All designs, concepts, and images produced by Vjv Cakes are the property of Vjv Cakes and may not be reproduced, copied, or shared without our express written permission.

11. Governing Law

- These Terms and Conditions shall be governed by and construed in accordance with the laws of England. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England.

12. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at:

Phone: +44 7782747139

Email: Vjvcakes@gmail.com

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By placing an order with Vjv Cakes, you acknowledge that you have read, understood, and agree to these Terms and Conditions.